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Placing an order

You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.
Once you have found a product you like...

  1. If applicable; select the size and click 'add to cart'.
  2. Your cart shows the items you have chosen. You can edit and remove items here.
  3. When you are ready to place your order, you can click 'checkout'.
  4. Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.

Most major credit and debit cards are accepted.

To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout screen and press 'Apply'. On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.

We work closely with our brand partners to ensure that we can obtain the best prices on the best products every single day.
If you can find the same product elsewhere we will happily match the price.

How it works:
What do we mean by the same product?

  • The product must be the exact same brand, size, colour, specification and year.
  • The product must be in stock with both us and our competitor.
  • The product must be for sale in the currency that you're shopping with on SUP Warehouse and be available for shipping to your country.
  • The product must be from an authorised online retailer; we do not match individual sellers, auction sites, private sales sites or market places as we cannot guarantee the authenticity of the product.
  • The price match is calculated inclusive of delivery + VAT + duty/customs.
  • The price match runs while the product is in stock on SUP Warehouse.
  • Unfortunately we cannot price match any personal, media, promotional, affiliate or cashback discounts.
  • Price match is not valid with any other promotional offers we may be running at the same time.

How to claim if you think you’ve beaten our price checkers:
  • Contact us with your order number, a link to the product on SUP Warehouse and a link to the exact product with our competitor.
  • We’ll then check the product is comparable and when you've purchased the product from SUP Warehouse we'll then refund you the difference. Simple as that!

Ultimately, our decision is final; although our head of customer service is a pretty soft touch!

Delivery

We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days. Your estimated delivery date will reflect this, and if it shows longer than 3 days, your order will be transferred to your domestic warehouse before being shipped. This process may take longer during sales periods.

You can track your order by clicking on the relevant order in your account and clicking the tracking link.
Tracking will only be available once at least one item in your order has been shipped. The fulfilment status will either be 'Partial' or 'Fulfilled'.
Once shipped the tracking details for each parcel sent will be available. You can click on this to take you to the tracking details.
Alternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included.

For delivery to a UK address, we use Royal Mail tracked delivery straight to your door. Please note, for bulky orders (most SUPs), your order will be delivered by Yodel or DPD.
For international orders, we use a tracked courier service via UKP or Seven Senders. The final mile courier will depend on your location, but this information will be available via your tracking link.
Free shipping is available for UK orders over £100 and international orders over £200.

We deliver to UK, Germany, France, Spain & Ireland. Shipping costs will be calculated at check out depending on your delivery country.
Delivery to the following UK post codes will take around 5 working days longer than delivery estimates show:
Scotland: HS2, KW16-17, PA61-PA75, PA78, PH30, PH41 - PH44 and ZE2-3
Unfortunately we cannot deliver to French Islands or the Channel Islands: GY, IM, JE.

It's easy to check on the progress of an existing order via your tracking details. You can track your order by clicking on the relevant order in your account and clicking the tracking link.
If your order has not been shipped yet, you can also find an estimated delivery date on the same page. Please note that this estimate is based off our usual delivery timeframes, and is not a guaranteed delivery date.
If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help.

We have a warehouse in both the UK and Germany. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible.
Estimated delivery dates shown on product pages will reflect stock location.
UK or EU orders will not be liable for any customs or duties.

There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.

Returns & Refunds

You are welcome to return items from different orders in one parcel.
All items must be returned in their original packaging as per the labels on the packaging
Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.
If you have any further questions, or require additional information, please do not hesitate to contact us.

You can return an item within 30 days of receiving your order if for any reason you're not completely happy with it.
Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use) - please contact us and be sure to select 'Faulty product' from the query topic dropdown.
You are responsible for the cost of returning your order back to us. You can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).
If you no longer have your packing slip to enclose inside your parcel, please contact us.

To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.
Once we've received your item(s) back we will process your refund within 10 working days.

It's simple to set up a return for all or part of your order.
Please fill out our Returns form and our customer service team will get back to you with further instructions.

We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:

  • Return the item(s) by initiating a return here.
  • Find the new item and purchase that as a new order.

If something's not right with your item we aim to process your return and refund as quickly as possible so you can get back to finding great products. It normally takes between 5-10 working days for us to process your refund once we've received your return.
If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.

If you haven't received your refund it is most likely because we haven't received and/or processed your return yet. Please note it normally takes 5-10 working days for us to process your refund once we have received your return.
Please contact us with your returns tracking number if it's been more than 10 working days so we can investigate.

If your item is faulty upon receiving it, please get in touch to receive a free return.
If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:

  • Your order number
  • Images of the complete article and area of the fault. These will need to be sent separately. Please reply to the auto-response email you receive after submitting the contact form.
  • Details of the problem you noticed and how it first occurred.
  • Any other information, e.g. has it been washed/dried, and if so, how?

If your claim is accepted, we will either arrange a refund or a replacement if we have stock available.

My order

To find an estimated delivery date for your order, please visit your order status page. This information is available on your account and we kindly request that you note that this date is an estimate and delivery times may vary. Once your order has been shipped, you will receive an email with tracking information, which will provide you with an accurate estimated delivery date. Tracking is also available on your order status page.

If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Unfortunately, we can't add another item to an order once it's already been placed.
However, if you place an additional order and then contact us with the order numbers, we will refund you the 2nd shipping fee.

Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Order cancellation, before shipment, may be possible. If you wish to cancel your order please contact us as quickly as possible, making sure to select 'Cancelling an order' from the query topic drop-down and our support team will receive your request. We will do our best to make any updates requested, but please be aware that if you order is already processing at our warehouse, we can't guarantee that our request will reach them prior to dispatch.
If your order has already been shipped or delivered then you can follow our straightforward steps to Return all or part of your order. Once we receive your return, we will refund the price paid for the goods to the original payment method used.

We may have sent your items in separate parcels. Please check your dispatch confirmation or your account for more details.
If your order has been sent in multiple parcels you will see several tracking numbers. You can click these and see the full tracking details for each parcel.
If an item is missing, please contact us with the order number and the item details.

My account

Yes, you can. Just visit your account to update your saved addresses. Please note that you cannot update the email address linked to your account.

Should you wish to close and delete your SUP Warehouse account, please contact us and we will delete your personal details and account as requested.

Product questions

Please see our paddleboard guide for information on choosing your paddleboard.
If you require specialist advice, or are looking for a recommendation, please contact us with information about yourself and your desired SUP usage.

Size guides are available for most relevant products on the product page. If no information is available, please contact us and our support team can provide the relevant information.

Other

We don't currently sell gift cards or vouchers.

We do have promo codes from time to time. These will be sent out in our newsletters, so be sure to keep an eye on your inbox for the latest on this!
Additionally, a first order discount is available. Just sign up to our newsletter, and you will receive a welcome email with the discount.

About SUP Warehouse

The best way to reach us quickly is to fill out our contact form. You can also email us directly at support@sup-warehouse.com

We're available to help Monday to Friday, 9:00 am - 6:00 pm GMT.
We aim to get back to you within two working days.
Please be aware that we do not have a telephone service.

Samphire

Water Shoes (Deep Red)

£29.99 £60
Size:
Quantity:

🚚 Delivery information

UK between 28/09/23 - 02/10/23

EU between 04/10/23 - 14/10/23

Looking for reliable footwear for those coastal adventures? Samphire's Water Shoes have got you covered. Our eco-conscious water shoes are ideal for any pursuits in and around the water, whether you’re a willing wild swimmer, stoked SUP-er or keen kayaker.

The snug fit of Samphire's Water Shoes will keep your feet securely in place while wading across the shoreline and enjoying your watersports. The recycled and natural rubber sole provides excellent grip and sure footing, giving you confidence in your every step. Wearing these will make walking over muddy riverbeds, pebbled beaches and shells a breeze. The drainage holes in the sole allows water to easily escape, keeping your feet comfortable and allowing the shoes to dry out faster.

Samphire's Water Shoes also feature a toe bumper that protects your feet from rocks and stones, ensuring that you can enjoy the water without worrying about bumps and scrapes. They are lightweight and easy to slip on with adjustable elastic lacing so you can customise the fit of the shoes to ensure a snug and secure fit that won't budge while you're in the water.

Features:

  • Provide comfort and grip underfoot
  • Offers similar support and flexibility as trainers
  • Drainage holes in the sole
  • Snug fit to deter blisters
  • Quick pull elastic lacing with barrel lock adjustment closure for desired fit
  • Cushioned, breathable stretchy mesh
  • Lightweight
  • Pull tabs
  • Made with recycled materials
  • Reusable mesh storage bag

Composition:

  • Upper: 100% Recycled PET Mesh with PU overlay
  • Lining: 50% Recycled PET + 50% Polyester
  • Outsole: 85% Rubber + 15% Recycled Rubber

Care:

We recommend that you rinse with water, remove the insole and leave to air dry.

Fit:

In environments with water, your footwear should be a snug fit, rather than loose-fitting. This is so that on slippery surfaces or uneven terrain, your shoe moves with you, providing a better footing and grip.

Samphire's Water Shoes are designed with a snug fit, however if you are inbetween sizes, we recommend that you size up.

EU Shoe Size 37 38 39 40 41 42 43 44 45 46 47
UK Shoe Size 4 5 5.5 6.5 7 8 8.5 9.5 10.5 11 12
USA (M) Shoe Size 4.5 5.5 6 7 7.5 8.5 9 10 11 11.5 12.5
Length (mm) 240 246 253 260 266 273 280 286 293 300 306

Fit:
In environments with water your footwear should be a snug fit, rather than loose fitting. This is so that on slippery surfaces or uneven terrain your shoe moves with you, providing a better footing and grip. Our Water Shoes are designed with a snug fit, however if you are inbetween sizes we recommend that you size up.

CUSTOMS & DUTY INCULDED

All prices shown on our site include all duties & tax.

There will be no extra duty or customs charges to pay on SUP Warehouse orders delivered to the UK or EU. The usual duty and customs charges will apply to orders delivered to other destinations.

 

Free shipping for UK orders over £100.

Free shipping for International orders over £200.

UK DELIVERY TIME

If your product is in stock, an estimated delivery date will be available below the 'Add to cart' button.

If your product is for 'pre-order', please see the product page for an estimated dispatch date.

 

INTERNATIONAL DELIVERY TIME

EUIf your product is in stock, an estimated delivery date will be available below the 'Add to cart' button.

If your product is for 'pre-order', please see the product page for an estimated dispatch date.



Please note during sales periods it can take longer than the time frames shown for all locations.

 

DELIVERY COMPANIES

Our orders are typically sent either by Royal Mail Tracked delivery or by courier, depending on the size and value of the items we are shipping.

For International orders, we ship via Seven Senders and work with the local postal service to cover the "last mile".

WHERE WE DELIVER

We deliver to UK, Germany, France, Spain & Ireland. Shipping costs will be calculated at check out depending on your delivery country.  Please contact us if you'd like more information on shipping costs.

Delivery to the following UK post codes will take around 5 working days longer than delivery estimates show:
Scotland: HS2, KW16-17, PA61-PA75, PA78, PH30, PH41 - PH44 and ZE2-3.

Unfortunately we cannot deliver to French Islands or the Channel Islands: GY, IM, JE.

If you haven't found the answer to your question please contact us.

Not sure what you need to get on the water? Our customer champions are here to help 🏄🚣

We aim to respond to all queries within 72 hours if not sooner!

E: support@sup-warehouse.com

Customer Reviews

Based on 2 reviews
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S
Stuart Whale
Great Shoes

These shoes fit true to size and very comfortable at a great price and great service.

Thank you for your review, Stuart. We're happy to hear that your shoes are both comfortable, and true to size. Thank you also for the comments on our service! Your feedback is much appreciated, and we're here to assist you if you ever need us.

Kind regards,
The SUP Warehouse Team

L
L.A.
Perfect fit, ideal for the job

These shoes fit snugly, are light and grip really well. Perfect for boating, beach walking and paddle boarding. Love them!

Thank you so much for leaving a review! We're happy to hear that these shoes are serving you well during your boating, beach walks, and paddle boarding adventures. Your feedback truly brightens our day!

All the best,
The SUP Warehouse Team


Prices shown include all duties & tax

We'll match the cheapest price

Free UK delivery over £100, International over £200

30 day returns, simple and easy


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