?

Help center

✅ Contact form successfuly sent

Placing an order

You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.
Once you have found a product you like...

  1. If applicable; select the size and click 'add to cart'.
  2. Your cart shows the items you have chosen. You can edit and remove items here.
  3. When you are ready to place your order, you can click 'checkout'.
  4. Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.

Most major credit and debit cards are accepted.

To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout screen and press 'Apply'. On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.

We work closely with our brand partners to ensure that we can obtain the best prices on the best products every single day.
If you can find the same product elsewhere we will happily match the price.

How it works:
What do we mean by the same product?

  • The product must be the exact same brand, size, colour, specification and year.
  • The product must be in stock with both us and our competitor.
  • The product must be for sale in the currency that you're shopping with on SUP Warehouse and be available for shipping to your country.
  • The product must be from an authorised online retailer; we do not match individual sellers, auction sites, private sales sites or market places as we cannot guarantee the authenticity of the product.
  • The price match is calculated inclusive of delivery + VAT + duty/customs.
  • The price match runs while the product is in stock on SUP Warehouse.
  • Unfortunately we cannot price match any personal, media, promotional, affiliate or cashback discounts.
  • Price match is not valid with any other promotional offers we may be running at the same time.

How to claim if you think you’ve beaten our price checkers:
  • Contact us with your order number, a link to the product on SUP Warehouse and a link to the exact product with our competitor.
  • We’ll then check the product is comparable and when you've purchased the product from SUP Warehouse we'll then refund you the difference. Simple as that!

Ultimately, our decision is final; although our head of customer service is a pretty soft touch!

Delivery

We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days. Your estimated delivery date will reflect this, and if it shows longer than 3 days, your order will be transferred to your domestic warehouse before being shipped. This process may take longer during sales periods.

You can track your order by clicking on the relevant order in your account and clicking the tracking link.
Tracking will only be available once at least one item in your order has been shipped. The fulfilment status will either be 'Partial' or 'Fulfilled'.
Once shipped the tracking details for each parcel sent will be available. You can click on this to take you to the tracking details.
Alternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included.

For delivery to a UK address, we use Royal Mail tracked delivery straight to your door. Please note, for bulky orders (most SUPs), your order will be delivered by Yodel or DPD.
For international orders, we use a tracked courier service via UKP or Seven Senders. The final mile courier will depend on your location, but this information will be available via your tracking link.
Free shipping is available for UK orders over £100 and international orders over £200.

We deliver to UK, Germany, France, Spain & Ireland. Shipping costs will be calculated at check out depending on your delivery country.
Delivery to the following UK post codes will take around 5 working days longer than delivery estimates show:
Scotland: HS2, KW16-17, PA61-PA75, PA78, PH30, PH41 - PH44 and ZE2-3
Unfortunately we cannot deliver to French Islands or the Channel Islands: GY, IM, JE.

It's easy to check on the progress of an existing order via your tracking details. You can track your order by clicking on the relevant order in your account and clicking the tracking link.
If your order has not been shipped yet, you can also find an estimated delivery date on the same page. Please note that this estimate is based off our usual delivery timeframes, and is not a guaranteed delivery date.
If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help.

We have a warehouse in both the UK and Germany. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible.
Estimated delivery dates shown on product pages will reflect stock location.
UK or EU orders will not be liable for any customs or duties.

There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.

Returns & Refunds

You are welcome to return items from different orders in one parcel.
All items must be returned in their original packaging as per the labels on the packaging
Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.
If you have any further questions, or require additional information, please do not hesitate to contact us.

You can return an item within 30 days of receiving your order if for any reason you're not completely happy with it.
Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use) - please contact us and be sure to select 'Faulty product' from the query topic dropdown.
You are responsible for the cost of returning your order back to us. You can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.
Once we've received your item(s) back we will process your refund within 10 working days.

It's simple to set up a return for all or part of your order.
Please open a Return and our customer service team will get back to you with further instructions.

We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:

  • Return the item(s) by opening a return here.
  • Find the new item and purchase that as a new order.

If something's not right with your item we aim to process your return and refund as quickly as possible so you can get back to finding great products. It normally takes between 5-10 working days for us to process your refund once we've received your return.
If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.

If you haven't received your refund it is most likely because we haven't received and/or processed your return yet. Please note it normally takes 5-10 working days for us to process your refund once we have received your return.
Please contact us with your returns tracking number if it's been more than 10 working days so we can investigate.

If your item is faulty upon receiving it, please get in touch to receive a free return.
If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:

  • Your order number
  • Images of the complete article and area of the fault. These will need to be sent separately. Please reply to the auto-response email you receive after submitting the contact form.
  • Details of the problem you noticed and how it first occurred.
  • Any other information, e.g. has it been washed/dried, and if so, how?

If your claim is accepted, we will either arrange a refund or a replacement if we have stock available.

My order

To find an estimated delivery date for your order, please visit your order status page. This information is available on your account and we kindly request that you note that this date is an estimate and delivery times may vary. Once your order has been shipped, you will receive an email with tracking information, which will provide you with an accurate estimated delivery date. Tracking is also available on your order status page.

If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Unfortunately, we can't add another item to an order once it's already been placed.
However, if you place an additional order and then contact us with the order numbers, we will refund you the 2nd shipping fee.

Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Order cancellation, before shipment, may be possible. If you wish to cancel your order please contact us as quickly as possible, making sure to select 'Cancelling an order' from the query topic drop-down and our support team will receive your request. We will do our best to make any updates requested, but please be aware that if you order is already processing at our warehouse, we can't guarantee that our request will reach them prior to dispatch.
If your order has already been shipped or delivered then you can follow our straightforward steps to Return all or part of your order. Once we receive your return, we will refund the price paid for the goods to the original payment method used.

We may have sent your items in separate parcels. Please check your dispatch confirmation or your account for more details.
If your order has been sent in multiple parcels you will see several tracking numbers. You can click these and see the full tracking details for each parcel.
If an item is missing, please contact us with the order number and the item details.

My account

Yes, you can. Just visit your account to update your saved addresses. Please note that you cannot update the email address linked to your account.

Should you wish to close and delete your SUP Warehouse account, please contact us and we will delete your personal details and account as requested.

Product questions

Please see our paddleboard guide for information on choosing your paddleboard.
If you require specialist advice, or are looking for a recommendation, please contact us with information about yourself and your desired SUP usage.

Size guides are available for most relevant products on the product page. If no information is available, please contact us and our support team can provide the relevant information.

Other

We don't currently sell gift cards or vouchers.

We do have promo codes from time to time. These will be sent out in our newsletters, so be sure to keep an eye on your inbox for the latest on this!
Additionally, a first order discount is available. Just sign up to our newsletter, and you will receive a welcome email with the discount.

About SUP Warehouse

The best way to reach us quickly is to fill out our contact form. You can also email us directly at support@sup-warehouse.com

We're available to help Monday to Friday, 9:00 am - 6:00 pm GMT.
We aim to get back to you within two working days.
Please be aware that we do not have a telephone service.

CoolSurf

9'6" Wavez Kite Paddleboard (Black/Green)

£269.99 £500

This is an excellent beginner paddleboard at a fantastic price. With this CoolSurf WAVEZ Kite Paddleboard you get a board measuring 2 meters and 90 centimeters, which is great both for those who are trying out paddleboarding for the very first time, but also for those who already have some experience with SUP. We can say with confidence that with this product, you can get off to the best possible start to, or even a continuation of, your journey in the SUP world.

Included in this beginner set is everything you need to get started. There are no additional accessories that you'll need to go out and buy once you've purchased this starter kit.

With the included pump, you can pump up the paddleboard whenever you need it.

The paddleboard is inflatable, making it easy and convenient to transport around. If you have a car without much space, for example, it's really helpful to be able to wait to pump up the SUP board until you have reached the water. Additionally, you can easily store the board at home in the closet when you're not using it. These inflatable SUP boards are often made from layers of PVC plastic with woven fibers that are connected crosswise inside the board, making the board very rigid and stable when filled with air. This is also the case with this board. Another advantage of an inflatable paddleboard versus a hardboard is how little an inflatable board weighs. They weigh less because they simply do not contain much more than plastic and air. It may sound fragile, but it's a very robust and solid type of plastic that doesn't break easily.

Features:

  • With the included pump, you can pump up the paddleboard whenever you need it.
  • Don't worry about constantly needing the pump handy in case the paddleboard deflates. Paddleboards like the CoolSurf Surfy are known for retaining air for an incredibly long time - often for several months. You only need to pump the board up once throughout the summer. Keep in mind, however, that the board should be kept in the shade when not in use. This allows it to more efficiently retain air.
  • In addition to the paddleboard itself and the pump, you'll get a nice, large travel bag, which has room for the SUP board itself and all the accessories. The bag is a rucksack, so you can easily and comfortably walk around with the board, all while keeping your hands free.
  • A repair kit is also included in case you encounter an issue and quickly need to repair your CoolSurf WAVEZ Kite board.
  • In order to set off on your paddleboard water adventure, you obviously need a paddle to propel yourself with. As a result, a robust and impressively durable aluminium paddle is also included. An aluminium paddle is perfect for people who are just starting out. Aluminium is a strong material, ideal for the many hundreds or evn thousands of paddle strokes you'll do on your trip.
  • This SUP board is 2.9 meters long, and as you can see in the pictures, the board has a nose that is both slightly pointed and slightly rounded. Because the nose is slightly rounded, you'll achieve optimal stability when you get out onto the water.
  • The width of 76 cm means that there is plenty of space for you to stand with your feet firmly planted on the board, without having to worry about falling into the water.
  • By far the greatest strength of this board is its impressive stability. To ensure maximum safety and stability, the board has a non-slip surface, allowing you to stand firmly and securely.
  • This paddleboard's stability provides a number of benefits when encountering smaller waves out on the water. A SUP board like this is of high quality and is produced from the finest materials. Normally, a board like this would cost more than double what we're selling it for.
  • Optimal stability
  • Elastic cables for attaching bags etc.
  • Ideal for both beginner and advanced paddleboarders
  • Rounded nose to achieve high speeds
  • Good width and length
  • Non-slip surface
  • Handle to carry the board with

Details:

  • Weight: 7.2 kg
  • Length: 290 cm
  • Width: 76 cm
  • Thickness: 15 cm
  • Board volume: 245 L
  • Max load: 115 kg
  • Fin: Single nylon fin with thread
  • Max pressure: 12-15 PSI = 1 bar

Always wear a buoyancy aid or personal floatation device. Ensure you are using a suitable leash for your paddling environment and conditions. Calf or ankle leashes should not be used on fast-flowing water where this is a risk of snagging or entrapment. Straight (non-coiled) leashes should be used when surfing.

For more information, visit our SUP safety quick guide here.

FINDING THE RIGHT FIT

Pick the right paddle board for you. Consider how you're going to use it, where you're going to use it, how it will fit your body and how you want it to handle in the water.

Paddle Board Sizes Explained

CUSTOMS & DUTY INCULDED

All prices shown on our site include all duties & tax.

There will be no extra duty or customs charges to pay on SUP Warehouse orders delivered to the UK or EU. The usual duty and customs charges will apply to orders delivered to other destinations.

 

Free shipping for UK orders over £100.

Free shipping for International orders over £200.

UK DELIVERY TIME

If your product is in stock, an estimated delivery date will be available below the 'Add to cart' button.

If your product is for 'pre-order', please see the product page for an estimated dispatch date.

 

INTERNATIONAL DELIVERY TIME

EUIf your product is in stock, an estimated delivery date will be available below the 'Add to cart' button.

If your product is for 'pre-order', please see the product page for an estimated dispatch date.



Please note during sales periods it can take longer than the time frames shown for all locations.

 

DELIVERY COMPANIES

Our orders are typically sent either by Royal Mail Tracked delivery or by courier, depending on the size and value of the items we are shipping.

For International orders, we ship via Seven Senders and work with the local postal service to cover the "last mile".

WHERE WE DELIVER

We deliver to UK, Germany, France, Spain & Ireland. Shipping costs will be calculated at check out depending on your delivery country.  Please contact us if you'd like more information on shipping costs.

Delivery to the following UK post codes will take around 5 working days longer than delivery estimates show:
Scotland: HS2, KW16-17, PA61-PA75, PA78, PH30, PH41 - PH44 and ZE2-3.

Unfortunately we cannot deliver to French Islands or the Channel Islands: GY, IM, JE.

If you haven't found the answer to your question please contact us.

Not sure what you need to get on the water? Our customer champions are here to help 🏄🚣

We aim to respond to all queries within 72 hours if not sooner!

E: support@sup-warehouse.com

Customer Reviews

Based on 5 reviews
100%
(5)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
J
Jackie Godden
Looks great

Haven’t used yet, but blown it up and looks great and feels nice and sturdy. Can’t wait to use at lakes in summer.

Thank you for your review, Jackie! We're glad to hear that you're happy with the appearance and sturdiness of this Paddleboard. We hope you enjoy using it at the lakes this summer and that it provides you with many hours of fun and adventure. Thank you again for your review, and please feel free to let us know if there is anything else we can do to make your experience even better!

Best regards,
The SUP Warehouse Team

M
Mark Hartley
Paddle board

Recently bought a paddle board, mainly for the grand kids.
First I thought the pressure gauge was faulty and having contacted them they assured me to keep pumping!!!
Sue enough the gauge started to work and everything was ok
Thanks SUP . If you thinking of buying a paddle board then consider SUP

J
Jonny Rex
Ideal

Having read the description and other reviews I thought I'd give it a go and am glad I did. Easy to pump up, use, deflate and pack away.

W
WJ
love my new SUP

I'm a complete beginner, only had a lesson on a big board before buying the Wavez. Chose a smaller board to fit my size. First time out, impressed by how light, fast and easy to maneover it felt. Was no problem getting it set up, pump efficient. Took me second use to get comfortable with the difference of 30inch width, but then able to appreciate that it does have really good stability too! L Love the board and my new found sport of SUP, looking forward to continuing to improve and the Wavez seems to have great potential for enabling more ambitious adventures.

M
MARTYN VICK
wavez kite paddleboard

not yet unpacked probably next week


Prices shown include all duties & tax

We'll match the cheapest price

Free UK delivery over £100, International over £200

30 day returns, simple and easy


You may also like

Recently viewed